Return Policy
Return Policy
Returns
If you are not satisfied with your purchase, you may return products in their original condition within 30 days of delivery (please include the tracking number). Once the items are received, the purchase price will be refunded.
All returns must be registered in advance through our customer support team.
Defective Products
If you receive a defective product, please contact our support team immediately and provide the following information:
- Your order number
- Which product is damaged
- Description of the issue
- Photo evidence
If the package was damaged during shipping, please also send a photo of the damaged packaging to our customer support team within 7 days of delivery.
Please note: we cannot issue a refund, store credit, or replacement without proof of damage confirmed by our team.
Incorrect Product Received
In the unlikely event that you receive the wrong product, please contact our support team immediately and provide:
- Your order number
- The name of the product you did not receive
- The name of the product you received
- A photo of the received product
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order for the correct product.
Return Costs
If the product is defective, damaged in transit, or otherwise not as described – returns are free of charge.
If the customer purchased the wrong product, the product does not fit, or they no longer want it – the customer is responsible for the actual return shipping costs and must provide a valid return receipt.
Return Address
2nd floor, Building 9, No. 887 Changchun West Rd.
China (Zhejiang) Pilot Free Trade Zone
Jindong District, Jinhua, Zhejiang
For all returns, please contact:
support@tryalgaura.com
Order Cancellation Policy
If you wish to cancel your order, you must notify us within 24 hours of purchase.
After this time, we reserve the right to refuse cancellation if the order has already been processed.
If cancellation is not possible, please wait for the order to be delivered and then proceed with a return.
To cancel your order, please contact:
support@tryalgaura.com
Company Information (Imprint)
Nicholes Shopify Ltd
Contact Form
To receive a contact form, please email us at:
support@tryalgaura.com
Order Tracking
Shipment tracking will be available through our partner Rush. Once available, you will be able to enter your order number and email address to track your shipment.
